Service zangyo サービス残業

Unpaid overtime, worked off the clock and illegal. Also written sabisu zangyo, sābisu zangyō, unpaid overtime, off-the-clock work.

The term is ironic: overtime given to the company as a "service", free. It covers staying after clocking out, taking work home, arriving early for unrecorded preparation, and managers telling staff to log fewer hours than they worked. For decades it was an open secret, sustained by the idea that leaving on time showed a lack of commitment.

Legally it is plain. Hours worked at the employer's direction, express or implied, are working hours, and hours beyond the statutory limit must be paid at a premium. Failing to pay is an offence under the Labour Standards Act, punishable by up to six months' detention or a fine of up to 300,000 yen. The bigger exposure is civil. Since April 2020 wage claims can be brought for five years in principle, set at three years for now under a transitional rule, where previously it was two. A court can also order the employer to pay an additional sum, up to the same amount as the unpaid wages.

Since April 2019 employers have had to record every employee's working hours by objective means, such as time cards or computer log data, managers included. Labour Standards Inspection Offices treat a gap between recorded hours and log-on records as evidence. In 2024 inspectors dealt with more than 22,000 cases of unpaid wages, of all kinds, and secured payment of around 17 billion yen.

What it means for a foreign employer

Sources

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General information for employers, not legal advice. Thresholds and dates are checked against the sources listed and dated above; confirm anything you act on with a Japanese employment lawyer or a licensed labour and social security attorney.